Interfaith Works
  • Rockville, MD, USA
  • 46000-50000 per year
  • Salary
  • Full Time

Job Description

Title: Case Manager

Reports to: Program Director of Interfaith Works Residences

Employment Status: Full Time

FSLA Status: Exempt

Pay rate: 46,000-50,000


Interfaith Works Residences (IWR) provides permanent supportive housing for 21 homeless gender-neutral clients using the Housing First and harm reduction models. The program is located on its own floor at Progress Place and designed to help highly vulnerable and chronically homeless individuals maintain housing in their own private living quarters with 24-hour support. Case management at IWR includes life skills development and tenancy support integrated with a variety of services at Progress Place and in the broader community. This is a full-time position.


The essential functions include, but are not limited to the following:

  1. Works with the Program Director and team of residential staff to ensure residents have the individualized support they need to maintain housing.
  1. Meets with clients weekly to identify needs and develop ongoing support in order to successfully maintain housing.
  2. Completes and updates client Assessment Tools.
  3. Develops a comprehensive Individual Service Plan with each client and documents client's progress toward each goal.
  4. Works with residents to develop life skills and provide residents with tenancy support aimed at helping them be good neighbors, maintain their units, keep a budget, and pay rent on time.
  5. Stays in communication with the property management company to work on tenancy issues and concerns with residents.
  6. Attends interdisciplinary team meetings with colleagues, including County agency workers, behavioral health and medical providers, and vocational workers to integrate all services and increase the likelihood of residents' success. Interdisciplinary meetings may also be necessary to respond to client crises and to establish preventive interventions.
  7. Updates client files regularly and enters information into the Homeless Management Information System (HMIS).
  8. Attends weekly individual supervision with the Program Director.
  9. Assists the Program Director in facilitating quarterly staff meetings, which may include in-service training.
  10. Join the Montgomery County's Homeless Continuum of Care Coordinated Entry Committee meetings held by the county.
  11. Join and participate in our bi-weekly Team meetings
  12. Accompany clients to a variety of appointments with LYFT when needed.
  13. Other duties as assigned.


  1. Bachelor's degree in social work, counseling, or psychology is preferred, but commensurate experience will be considered.
  2. Two years direct service experience working with individuals who are homeless and have disabilities, which include mental illness, substance use disorders, medical conditions, and cognitive impairments.
  3. Understanding of trauma-informed care and the Housing First model.
  4. Experience with crisis intervention, including assessing for and responding to individuals with suicidal and homicidal ideation.
  5. Excellent interpersonal and communication skills to effectively work as part of a team.
  6. Ability to manage multiple responsibilities efficiently.
  7. Ability to work independently and with a team, collaborating with other Interfaith Works programs and departments.
  8. Excellent written and oral communication skills.
  9. Proficiency with Microsoft Windows and Office 365, in addition to Outlook, Word, Excel, and PowerPoint.
  10. Fluency in Spanish is a plus.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related 3 instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.


Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.

Interfaith Works
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