Interfaith Works
  • Rockville, MD, USA
  • 16.82 per hour
  • Hourly
  • Part Time

Job Description

Title: Floater Program Support Staff

Reports to: Operations Manager

Employment Status: Full-time, Part-time

Shift schedule: Multiple shifts available (Friday-Sunday)

FSLA Status: Non-exempt

Pay rate: $16.82/hour


Interfaith Works is starting a new position, Floater Program Support Staff (FPSS). This position requires flexibility and the willingness to work on the weekend, evenings, and/or overnight shifts. The FPSS will be cross trained and expected to work at four 24/7 open emergency shelters and four 24/7 open site-based housing programs as needed. The Floater Program Support Staff (FPSS) is responsible for monitoring the day-to-day program activities to ensure clients are safe and supported. Under the direction of the management team, the Floater Program Support Staff implements procedures as needed, monitors medication, and communicates activities using the communication log. Additionally, the FPSS is accountable for people entering or exiting the program during their shift, including volunteers, visitors, and other service providers. The FPSS must provide excellent customer service to all individuals.


The essential functions include, but are not limited to the following:

  • Must be flexible with working location, and available to work at multiple locations throughout Montgomery County.
  • Must provide excellent customer service by treating everyone with dignity and respect and honoring personal choice.
  • Report to work on time and discuss previous shift events with outgoing staff and read all log notes dating back to the previous shift.
  • Monitor program related activities. This includes signing in/out of the program, medication consumption, meals, chores, and laundry.
  • Provide a welcoming, supportive, and caring environment to program attendees.
  • Ensure proper documentation of daily activities including incident reports and grievances.
  • Ensure quality service to all consumers and supporters.
  • Ensure the safety of the program by making rounds and conducting room searches.
  • Follow Harm Reduction tools and guidelines to help individuals stay safe.
  • Implement crisis intervention procedures when needed to ensure the safety and wellbeing of all individuals. This includes calling 911 and/or the crisis center.
  • Greet, direct, and provide support to volunteers providing dinner and other supplies.
  • Assume the responsibility for heating up and serving dinner in the absence of volunteers.
  • Attend and participate in mandatory staff meetings and trainings as required by contract.
  • Ensure proper communication by clearly documenting all events and incidents in the log.
  • Understanding and display of cultural humility and sensitivity.
  • Perform other duties as required.


  • A minimum of a High School diploma with at least two years of experience working in any service delivery field, social service field.
  • Excellent communication skills. Ability to listen well and refer client to the appropriate resources. Ability to document noteworthy behavior.
  • Availability to work shifts including from 4pm Friday, all of Saturday, all of Sunday and Monday morning until 8am.
  • Have reliable transportation throughout the weekend, including during overnight shifts.
  • Ability to work as a team member and receive feedback and coaching from multiple managers from different program sites.
  • Proficiency with word processor, search engines, and other computer programs.
  • Ability to interact well with volunteers and other visitors to the program (able to answer questions).
  • Ability to recognize psychiatric or medical emergencies and contact the proper resource.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.


Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.

Interfaith Works
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