Interfaith Works
  • Rockville, MD, USA
  • 46000-50000 per year
  • Salary
  • Full Time

Job Description

Position Title: Case Manager

Department: Homeless Services

Reports to: Program Director, Community Supportive Housing

Employment Status: Full-Time

FSLA Status: Exempt

Salary: $46,000 - $50,000 annual

The Community Supportive Housing Program provides permanent supportive housing to formerly homeless individuals and families in subsidized scattered-site apartments using the Housing First model. The program is designed to lower barriers to housing so that highly vulnerable and chronically homeless individuals and families can gain permanent housing. Supports from the Case Manager include coordination of care, life skills development, and tenancy support. Referrals to outside providers for assertive community treatment and other behavioral health services are also integrated with the support HIP provides. The Case Manager is responsible for a caseload of about 20 residents with whom they must meet at least twice per month.


  • Works with the Program Director and multidisciplinary team in a manner that is trauma-informed to ensure residents have the individualized support they need to maintain housing.
  • Build rapport and meet with clients in order to assess their on-going needs and to make referrals for services that will help them maintain housing.
  • Provide a wide variety of client services such as referrals and resources, life skills training, health maintenance, medication monitoring, transport to essential appointments, etc.
  • Update client charts and files regularly, documenting every client communication. This information must be entered into a Homeless Management Information System (on-line HMIS database).
  • Meet with apartment managers and landlord to ensure stability of client in the residential environment and negotiate new leases on an annual basis. Complete annual certification documents for the County.
  • Conduct home inspections minimum once per month.
  • Maintain communication with Montgomery County, landlords, and building management companies; and assist with required record keeping.
  • Attend meetings held by the County including monthly teaming meetings, and as needed, Housing Prioritization meetings.
  • Attend weekly supervision and staff meetings.
  • Participate in Interfaith Works meetings, including monthly Case Management & Vocational meetings, and other activities.
  • Other duties as assigned.


  • Bachelor's degree in social services related field. Master's degree in Social Work, Counseling, or Psychology preferred.
  • Two years direct service experience working with individuals who are homeless and have disabilities, which include mental illness, substance use disorders, medical conditions, and cognitive impairments.
  • Understanding of trauma-informed care and the Housing First model.
  • Experience with crisis intervention, including assessing for and responding to individuals with suicidal and homicidal ideation.
  • Ability to manage multiple responsibilities efficiently.
  • Ability to work independently and with a team, collaborating with other Interfaith Works programs and departments.
  • Excellent written and oral communication skills.
  • Proficiency with Microsoft Windows and Office365, in addition to Outlook, Word, Excel, and PowerPoint.
  • Clean driving record mandatory (Case Manager may have to transport clients to appointments).


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.


Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.

Interfaith Works
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