Interfaith Works
  • Rockville, MD, USA
  • 46000-50000 per year
  • Salary
  • Full Time

Job Description

Title: Case Manager

Reports to: Program Director

Employment Status: Full-time

FSLA Status: Exempt

Pay rate: $46,000- $50,000


The Interfaith Works New Leaf Shelter (IWNL) is a fast-paced emergency shelter program for adults experiencing homelessness. The 30-bed program provides shelter, meals, and case management services. The goal of the program is to quickly move shelter clients to housing so that homelessness is rare, brief, and non-recurring. Under the supervision of the Program Director, the Case Manager is responsible to provide comprehensive strengths-based case management services to a case load of about 18 shelter clients. Case Management consists of assessing the shelter client's needs and barriers to housing. The main goals of a Case Manager are to help the shelter clients obtain better housing, increase income, and access resources through an individualized housing plan. Case Managers must work a minimum of one evening per week.


The essential functions include, but are not limited to the following:

  • Maintain a case load of about 30 shelter clients, developing a professional relationship with the shelter clients by engaging and building rapport.
  • Work at least one evening per week and facilitate the Community Meeting one evening every other week.
  • Assess vulnerability of shelter clients who may present with disabling conditions, a history of domestic violence or other trauma and any additional barriers to stabilization.
  • Based on assessment of needs, provide immediate intervention and support, especially if the shelter clients have emergency needs.
  • Devise individualized housing plans in collaboration with shelter clients. The Housing Plan must address goals related to obtaining better housing.
  • Refer shelter clients to needed resources, which may include medical, dental, behavioral health, vocational, and/or legal services.
  • Meet with shelter clients once a week to support their progress.
  • Maintain progress notes and enter service transactions in the Homeless Management Information System (HMIS) in a timely manner.
  • Provide crisis intervention for shelter clients who are experiencing acute behavioral health symptoms, or who are engaged in conflicts with other shelter clients.
  • Assess for suicidal and homicidal ideation, intent, and risk when needed, contacting the Mobile Crisis Team or the police for support.
  • Participate in interdisciplinary treatment team meetings to present cases, discuss appropriate interventions, and collaborate with other service providers.
  • Participate in the Coordinated Entry System calls, meetings, and trainings.
  • Other duties as assigned.


  • Minimum of a bachelor's degree in a human services field such as Social Work or Counseling.
  • Two years direct service experience working with individuals experiencing homelessness who may have disabilities, including mental illness, substance use disorders, medical conditions, and cognitive impairments.
  • Understanding of Trauma Informed Care, Motivational Interviewing, Harm Reduction, and the Housing First model.
  • Experience with crisis intervention, including assessing for and responding to individuals with suicidal and homicidal ideation.
  • Ability to manage multiple responsibilities efficiently.
  • Ability to work independently and with a team, collaborating with other Interfaith Works programs and departments.
  • Excellent written and oral communication skills.
  • Proficiency with Microsoft Windows and Office365, in addition to Outlook, Word, Excel, and PowerPoint.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.


Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable

Interfaith Works
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